Telephone:

020 8891 4434

Walk down the ramp opposite the customs barrier or take the lift to the ground floor and go outside the terminal

Follow the pedestrian crossings and walk across the bus and taxi lanes to the last pavement where cars can drop off passengers. Walk towards the end of the drop off area
Stop by Bus Stand 15, just before the second pedestrian crossing.

Your car should be within two-three cars space of this area, though vehicles may be moved on by traffic control so please telephone the office if you cannot see your driver immediately.